Zero Fee & Direct Pay Policy

1. No Upfront Payments Required

When you schedule an electrician, cleaner, barber, plumber, or appliance technician through ParaGo:

• You are never asked to enter debit/credit card credentials.
• No advance token money is collected.
• Booking confirmations are generated instantly for ₹0.

2. Direct Post-Service Settlement With Partner

Financial payment occurs exclusively between you and the assigned service professional after the requested work is fully performed:

• Inspect Before You Pay: Always inspect the quality of the service or repair before handing over cash or completing a UPI transfer.
• Accepted Direct Modes: You may pay the technician using physical Cash or scan the technician’s personal UPI QR code (PhonePe, Google Pay, BHIM, Paytm).
• Receipt / Invoice: If you require a receipt or bill for business/tax purposes, please request an invoice directly from the service partner.

3. Cancellations & Rescheduling (Zero Penalty)

Since no money is held by ParaGo:

• You may cancel or reschedule your booking at any time without incurring cancellation penalties or deductions.
• As a courtesy to our hard-working local partners, please notify them as early as possible if your plans change so they can reallocate their travel time.

4. Satisfaction Guarantee & Dispute Mediation

If you are dissatisfied with the quality of service provided by any professional booked through ParaGo:

• Hold Payment: Do not pay the professional until they rectify or complete the job properly according to the agreed scope.
• Grievance Mediation: Report the incident to support@parago.in or call our helpline. Our quality desk will contact the partner and ensure either a free rework visit or an amicable resolution.
• Partner De-listing: Partners who consistently fail to honor fair pricing, arrive on time, or perform quality work are permanently removed from the ParaGo platform.